I Did Not Receive an Activation Code
When purchasing a TraceableLIVE® Cloud Connected Monitoring Device you now have the option of purchasing a Prepaid Subscription to the TraceableLIVE® Service that is linked to your individual device.
When you received your device, you should have also received an Activation Code Card that included an 8 character Activation code that you'll be required to enter when adding the device to your account.
If you did not receive your Activation Code Card, please contact the vendor that you purchased your device from to receive the code.
Can Prepaid and Subscription Devices be mixed on the same account?
Yes, TraceableLIVE® knows the difference between the two Device Types and will bill them differently. For example, if you have a credit card on file for a Standard Subscription with one TraceableLIVE® Device and you add a new Prepaid Device, you will still one be billed for the one existing Device, not two since the Prepaid Device is already paid for.
Can I Purchase an Activation Code for an Existing TraceableLIVE® Device?
Yes. You can purchase a prepaid activation code from your TraceableLIVE® account for an existing TraceableLIVE® Cloud-Connected Monitoring Device.
To purchase an activation code:
- Log in to your account through the TraceableLIVE® Web App.
- In the upper-right corner of the screen, click the Account Name dropdown.
- Select Account Settings from the menu.
- Select Billing Tab
- Select Prepaid Activation Code under Billing.
- For more information see Prepaid Activation Code
I already received my TraceableLIVE® Device. Can I add the device now and enter the Activation Code later?
Yes. You can add the TraceableLIVE® Device to your account without entering an activation code. The device will initially be added under the account’s current active subscription plan—Free, Standard, or Premium.
To reactivate the device later using a prepaid activation code see our Using Activation Code for an already added Device
TraceableLIVE® Says the Activation Code is Invalid
If TraceableLIVE® is telling you that your Activation code is invalid, please contact our Customer Support to have them assist you.
Can I use an Activation Code More Than Once?
No, each Activation code is a single user only and is tied to a given TraceableLIVE® Cloud Connected Monitoring Device at the time of purchase.
My Device is about to Expire or has Expired
When the Prepaid Subscription runs out, the TraceableLIVE® Device will be listed as Expired and will be in a read only mode, meaning that no changes or adjustments can be made to the device. See our Expired Activation Code