Managing Subscriptions
  • 27 Sep 2022
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Managing Subscriptions

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Managing Subscriptions

After you have registered an account with TraceableLIVE®, you can log into the TraceableLIVE® Web App and switch to one of our upgraded TraceableLive® Subscription Plans from the initial Free account type.

NOTE

Your TraceableLIVE® Account Subscriptions can only be managed via the TraceableLIVE® Web App. Subscription maintenance is currently not supported in the TraceableLIVE® Mobile App.

For more information, please see our Features and Pricing page.

21 CFR Part 11 Compliance

To find out how TraceableLIVE® complies to the 21 CFR Part 11 standard and to download the Cole-Parmer TraceableLIVE® 21 CFR Part 11 Letter of Compliance. See our 21 CFR Part 11 Compliance FAQ

Changing Your Subscription Plan

To change you subscription plan, follow these easy steps:

  1. Log into you account in the TraceableLIVE® Web App.
  2. It the top right-hand corner of the screen, click on the Account Name Dropdown to open it and select Account Settings:

Screen Shot 2022-09-27 at 10.35.47 AM.png

  1. This will display your account details:

Screen Shot 2022-09-27 at 10.37.43 AM.png

  1. Click on the Turndown under the Account Subscription heading and select the desired TraceableLive® Subscription Plan level:

Screen Shot 2022-09-27 at 10.40.30 AM.png

  1. Next, click on the Pencil Icon under the Subscription Term heading and select the desired billing cycle:

Screen Shot 2022-09-27 at 10.41.33 AM.png

  1. You can optionally enable SMS and TraceableGO® support, additional fees may apply based on your subscription level:

Screen Shot 2022-09-27 at 10.42.33 AM.png

For more details, please see our [Features and Pricing](https://www.traceable.com/traceablelive) page. For more information about TraceableGO®, please see our [TraceableGO® Product Page](https://www.traceable.com/traceablego).
  1. Click the Save button to finalize your selection. Based on the TraceableLive® Subscription Plan you have chosen, you may be taken to our Billing Processors page to enter your payment method and complete the subscription process.

Payment Details

To enter a Payment Method to pay for your TraceableLIVE® subscription, select the Payment tab.

Screen Shot 2022-09-27 at 10.43.50 AM.png

Click the Add button and provide the payment method details. Click the Update button to save your payment method.


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