Frequently Asked Questions
The following is a list of Frequently Asked Questions that user's have when using TraceableLIVE®.
Cloud
- Where is the Data Stored?
- How Long Is Data Available?
- What Security Measures Are in Place?
- What Would Prevent Someone from Hacking Into the Cloud?
- Are emails and other electronic communications encrypted?
- What is the Defined Disaster Plan?
- Web interface to cloud - Is there a recommended browser to be used?
- Mobile App interface to cloud - What OS' and versions are supported?
Network
- What security measures are and are not supported?
- What is the size of the data packets?
- What is the expected payload?
- What affects would low signal strength have on the product?
- Ways to improve signal strength?
- Wi-Fi Device Setup
Battery
- What is life expectancy?
- What issues could affect battery life?
- At what power levels do we send “low battery” alerts?
- After a low battery alarm is received, what is the expected time to complete depletion?
- How often do we send “low battery” notifications?
- If the battery completely dies does that qualify for the escalation process/voice call in the premium subscription?
- During battery replacement, how to ensure no lost data?
- Is there a battery replacement procedure?
Device
- Can a device be manually configured with a static IP address?
- How can the assigned IP address be determined?
- Is there a defined PM procedure?
Calibration
Notifications
- I got the message "To make notifications changes, update to 6.1.0 or make the changes in web at traceablelive.com", why?
- I tried to change my Notification Settings and was unable.
- I'm not getting notification from my Traceable® devices
Device Activation Codes
- I Did Not Receive an Activation Code
- Can Prepaid and Subscription Devices be mixed on the same account?
- Can I Purchase an Activation Code for an Existing TraceableLIVE® Device?
- TraceableLIVE® Says the Activation Code is Invalid
- Can I use an Activation Code More Than Once?
- My Device is about to Expire or has Expired
- Will I Lose my Device History when its Account Expires?
Other
- Is there default values expected to be seen if a sensor or sensor circuit is shorted or open?
- What liquid is used in the probe bottles?
- Are there installation instructions for sensor placement?
- What is the total number of measurement points stored in each device?
- How does TraceableLIVE® comply to the 21 CFR Part 11 Standard?
- What happens when my 30 Day Free Trial ends?