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- 17 Oct 2024
- 3 Minutes to read
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Web
- Updated on 17 Oct 2024
- 3 Minutes to read
- Contributors
- Print
- DarkLight
- PDF
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Software Update Process for Traceable® 7600 Smart Wi-Fi Data Logger from Web Application.
Feature Overview
The Traceable® 7600 Smart Wi-Fi Data Logger allows users to perform software updates through its web application interface. This ensures the device stays up-to-date with the latest firmware. It must be completed for both landscape and portrait modes for full compatibility.
Important Note: During the software update process, the device will not log any data or report any alerts, such as if the door is open or the temperature is out of range. This process takes approximately 1 hour. TraceableLIVE cloud will generate the connectivity lost alert while the software upgrade is in progress.
Step-by-step instruction
Step 1 : Accessing Software Update from the Web Application in Landscape Mode
Open the web application and log in to your account.
Select the Traceable® 7600 Smart Wi-Fi Data Logger.
.png "image(42).png")
.png "image(42).png")
Navigate to the Settings tab (as shown in the image)
.png "image(43).png")
Under the Device Sync section, locate and select the Firmware Update button (highlighted in red in the image).
.png "image(44).png")
Ensure your device is in landscape mode and connected to Wi-Fi before proceeding.
.png "image(43).png")
.png "image(44).png")
Step 2 : Checking for Updates in Landscape Mode
If the software is already up to date, a message saying: “Device software is up to date, no update required” will appear on the device.
.png "image(30).png")
.png "image(30).png")
Step 3 : Performing the Update in Landscape Mode
If an update is available, proceed with the update while the device is in landscape mode.
Upon selecting the Firmware Update button, the device will automatically begin the software update process.
.png "image(32).png")
.png "image(32).png")
Step 4 : Completing the Update in Landscape Mode
Once the update is complete in landscape mode, a message saying: “Update completed” will be displayed on the device.
.png "image(33).png")
Select Close to prompt the device to restart.
After the device restarts, change the orientation to "Portrait" to proceed with the next phase of the update.
.png "image(33).png")
Step 5 : Accessing Software Update in Portrait Mode
After completing the update in landscape mode, change the device orientation to portrait mode from the device (Settings > Preference > Device Setup).
Repeat the same process: Navigate to Settings in the web application and select Firmware Update.
Step 6 : Checking for Updates in Portrait Mode
If the software is up to date for portrait mode, a message saying: “Device software is up to date, no update required” will appear on the device.
.png "image(37).png")
.png "image(37).png")
Step 3 : Performing the Update in Portrait Mode
If an update is available, proceed with the update while the device is in portrait mode.
Upon selecting the Firmware Update button, the device will automatically begin the software update process.
.png "image(39).png")
.png "image(39).png")
Step 4 : Completing the Update in Portrait Mode
Once the update is complete in Portrait mode, a message saying: “Update completed” will be displayed on the device.
Select Close to prompt the device to restart.
FAQ
Why do I need to perform the update in both landscape and portrait modes?
It is mandatory to perform the update in both orientations to ensure that the software is fully compatible with both landscape and portrait modes. This guarantees optimal device functionality across different usage scenarios.
Can I perform the update in only one orientation?
No, the software update must be completed in both landscape and portrait orientations to ensure the device operates correctly in all scenarios.
What happens if I only update in one mode?
If you only update in one mode, the device may not function optimally in the other orientation. Both updates are necessary for complete compatibility.
What should I do if the update fails?
If the update fails, a message saying "Update failed" will be displayed. Follow these steps:
Ensure the device is connected to a stable Wi-Fi network.
Retry the update process by navigating to Settings -> Device Configuration -> Software Update.
If the issue persists, restart the device and try the update again.
What does the message "Stored data upload in progress" mean?
This message appears when the device is actively uploading data, preventing the software update from proceeding. You will need to wait until the data upload is finished before attempting the update again. Ensure that the device remains connected to Wi-Fi during this process, and once the upload completes, you can retry the software update.
Will I lose all my stored data in the device?
No, performing a software update will not delete the stored data on the device. However, the software update will not start if there is stored data on the device that has not been uploaded.
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